商品・ご注文に関するQ&A

Qラッピングはどのようになりますか? 熨斗はできますか?
A商品のラッピング・熨斗につきましては、ご希望を承ります。
ご注文時に備考欄に「外のし希望 上書き内容[ 御祝 田中 ]等ご記入をお願い致します。
Q注文から納品までどれくらい時間がかかりますか?
A通常ご注文確定後、2~5営業日以内に発送いたます。
※配達日のご指定はお支払いを完了したご注文日の5営業日後とさせていただきます。
お急ぎの場合は配達日指定なしの方が最短で発送可能です。
商品により仕立て等日数の要する場合はその旨商品ページにて記載しております。どうぞご確認くださいませ。

迷惑メール設定、キャリアメール等、ドメイン指定を行っている場合、自動返信メールが受信できない場合がございます。
「@thebase.in」を受信許可設定してください。

配送方法・お届け地域について

Q配送方法について教えてください。
A※商品代金1万円以上の場合は送料無料となります。

【宅配便業者】ヤマト運輸
【送料料金】全国一律
コンパクト 600円
その他サイズ 950円
(商品代金1万円以上は送料無料)
※長期不在でお荷物が返送された場合は、着払いでの再配達となります。
予めご了承ください。

◎クリックポスト 全国一律230円
(ポスト投函、配達日時指定不可、追跡サービス有)
帛紗2枚、大帛紗1枚まで。
Qお届け地域について教えてください。
A全国へお届けいたします。 海外は現在お取り扱いがございません。

商品の返品・交換について

Q商品を返品・交換できますか?
A商品に不備があった場合や誤配送のみご対応させていただきます。
お手数をおかけしますが、ご連絡頂き、着払いにてご返送をお願いいたします。
誠に申し訳ございませんが、原則お客様のご都合による返品・交換、以下の内容の場合はお受けしておりません。

・出帛紗(発送時折りジワを付けた商品)
・7日間以上経過した商品
・お客様のもとでキズや破損が生じた商品
・お客様のご希望による特別注文や加工を施したもの ・商品 画像とイメージが違う等
あらかじめご了承くださいませ。
Q決済方法は何がありますか?
ABASEかんたん決済より以下方法からお選びいただけます。

【代金の支払方法と手数料】

・クレジットカード決済:手数料なし
・Amazon Pay:手数料なし
・あと払い(Pay ID)(コンビニ支払い時):コンビニ支払手数料350円(税込)
・コンビニ(Pay-easy)決済:コンビニ支払手数料360円(税込)
・銀行振込決済:金融機関での振込手数料(各金融機関により異なる)
・後払い決済:後払い決済手数料360円(税込)
・キャリア決済:キャリア支払手数料300円(税込)

【支払時期】

[後払い決済]
請求書発行日から14日後が支払期限日となります。
商品とは別途、請求書ハガキが送付されますので、ハガキに記載の支払期限日をご確認ください。

[銀行振込決済、コンビニ決済(前払)]
商品ご注文の後、5日以内(土日祝を除く)にお振込みください。
期間を過ぎますとキャンセル扱いにさせて頂きます。

[その他前払い決済]
商品注文確定時でお支払いが確定致します。
https://help.thebase.in/hc/ja/sections/900000700786


※※セキュリティシステム強化について※※

昨今オンラインショッピングの不正カード利用が多発しており、お客様に安心してご利用いただくため不正被害防止を目的としたセキュリティシステムを導入しております。
セキュリティ強化のため、クレジットカードでご注文いただいたお客様を対象に、お電話にてご本人様確認を行うことがございます。
※お電話にてご連絡が取れない場合、配送保留とさせていただくため、ご希望の日時に商品をお届け出来ない場合がございます。ご連絡がとれやすい携帯電話番号をご記載くださいます様お願い申し上げます。
何卒ご了承くださいませ。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.

We may provide personal information to the following foreign advertisement distribution company located in a foreign country (i.e., a country or region which is outside of Japan) for the purpose specified in Article 2 (Purpose of use of personal information), Paragraph 2. The advertisement distribution company shall not use personal information for purposes other than an advertisement distribution purpose or a purpose of measuring the effectiveness of the distributed advertisements.
■ Meta Platforms, Inc.(California, U.S.A)
  • ・Items of personal information to be provided:Customers’ email address, telephone number, IP address, name, and other information necessary for distributing advertisements.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.